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Kerstin Grundén

Professor

senior

Staff member at Division of Informatics.

Conducts research in social sciences, media and communication, informatics.


Publications


A Social Perspective on Implementation of e-Government : A Longitudinal Study at the County Administration of Sweden

Published

A Social Perspective on Implementation of e-Government : A Longitudinal Study at the County Administration of Sweden

A Social Perspective on Implementation of e-Government : A Longitudinal Study at the County Administration of Sweden

Published

A Social Perspective on Implementation of e-Government : A Longitudinal Study at the County Administration of Sweden

longitudinal study of implementation of e-Government at the County Administration of Sweden was analysedcand discussed from a social perspective. T...

A Study Circle Approach for Competence Development of e-Government Implementation

Published

A Study Circle Approach for Competence Development of e-Government Implementation

Implementation of e-Government means cultural changes involving changes of attitudes and competences, apart from technological changes. An intervie...

A Study of Small Enterprises with Focus on Entrepreneurship and E-government in a Regional Development Context

Published

A Study of Small Enterprises with Focus on Entrepreneurship and E-government in a Regional Development Context

This chapter aims to describe and analyze a sample of small enterprises located in a region undergoing structural change with focus on entrepreneur...

A Study of Small Enterprises with Focus on Entrepreneurship and E-government in a Regional Development Context

Published

A Study of Small Enterprises with Focus on Entrepreneurship and E-government in a Regional Development Context

This paper aims to describe and analyse a sample of small enterprises located in a region undergoing structural change with focus on entrepreneursh...

An Evaluation Model for CSCW Systems

Published

An Evaluation Model for CSCW Systems

CSCW systems usually involve complex informal communication between several users at different geographical locations. An evaluation model focussin...

An Evaluation Model for Work-Integrated Learning

Published

An Evaluation Model for Work-Integrated Learning

An evaluation study of the development and test of a work-integrated e-learning course for dealing with official registers at the Swedish County...

Arbetsintegrerat E-lärande vid länsstyrelsen : utvärdering av ett pilotprojekt avseende diarieföring i Diabas

Published

Arbetsintegrerat E-lärande vid länsstyrelsen : utvärdering av ett pilotprojekt avseende diarieföring i Diabas

Arbetsintegrerat lärande

Published

Arbetsintegrerat lärande

Back-office Implementation of E-Government : A Learning Process

Published

Back-office Implementation of E-Government : A Learning Process

An interview study of back-office aspects of eGovernment implementation at the County Administration of Sweden is analysed and reported. The aim of...

Challenging Organizational Issues When Municipal Contact Centers are Implemented in Sweden

Published

Challenging Organizational Issues When Municipal Contact Centers are Implemented in Sweden

Two case studies of the implementation of Contact Centres(CCs) in Swedish municipalities were compared and discussed from anorganizational...

Competence Development of E-Government : A Study Circle Approach

Published

Competence Development of E-Government : A Study Circle Approach

Implementation of e-Government means cultural changes involving changes of attitudes and competences, apart from technological changes. There is a...

Different Approaches to Evaluation of Information Systems

Published

Different Approaches to Evaluation of Information Systems

Outsourcing has been one of the most influential factors contributing to changes in information systems development in the last decade. The paper...

E-learning at work : Towards a participative approach

Published

E-learning at work : Towards a participative approach

A case study focusing on learning outcomes from a web-based course and integration ofn new knowledge into work practices at the County Administrati...

E-Learning Processes in Organisations

Published

E-Learning Processes in Organisations

In this article two different types of e-learning processes in organisations are presented and discussed; adaptive and development-oriented learnin...

En kritisk analys av IT-visioner inom hälsa och kultur

Published

En kritisk analys av IT-visioner inom hälsa och kultur

Evaluation of Contact Centre Implementation in a Swedish Municipality with Focus on Social Aspects

Published

Evaluation of Contact Centre Implementation in a Swedish Municipality with Focus on Social Aspects

A case study of the implementation of a contact centre in a Swedish municipality was analysed and discussed. The MOA-E model was used as a...

Evaluation of eGovernment Implementation from a Social Perspective

Published

Evaluation of eGovernment Implementation from a Social Perspective

An interview study focussing on experiences of the on-going implementation of eGovernment for the County Administration of Sweden is presented and...

Evaluation of E-Learning at Work : Methodological Aspects

Published

Evaluation of E-Learning at Work : Methodological Aspects

An internally developed web-based course (Diabas) at the County Administration of Sweden was analysed. The course focussed on dealing with official...

Evaluation of e-Learning in Health Care : A Qualitative Approach

Published

Evaluation of e-Learning in Health Care : A Qualitative Approach

An interactive web-based course was studied with the aim to improve the behaviour of health care professionals when they interact with disabled...

Evaluation of the Development Process of a CSCW System for Health Care Planning

Published

Evaluation of the Development Process of a CSCW System for Health Care Planning

In this article an evaluation study of the development and test of a CSCW system for health care planning, is reported. The system supports the...

Evaluation of the Development Process of a CSCW System for Health Care Planning

Published

Evaluation of the Development Process of a CSCW System for Health Care Planning

In this article an evaluation study of the development and test of a CSCW system for health care planning, is reported. The system supports the...

Evaluation of the use of videoconferences for healthcare planning

Published

Evaluation of the use of videoconferences for healthcare planning

The use of CSCW systems in general involves complex informal communication between many users at different geographical places. An evaluation...

Exploring the OCN method as a means of organizational learning

Published

Exploring the OCN method as a means of organizational learning

Purpose -. The aim of the paper is to examine whether the use of the OCN-method also leads to organizational learning. The studied organisations ar...

Exploring Tools and Methods for Work-Integrated Learning

Published

Exploring Tools and Methods for Work-Integrated Learning

Most organizations have high hopes regarding the potential for eLearning to address the increasing demands for constant learning that characterizes...

Implementation of a Contact Centre : a Local eGovernment Initiative

Published

Implementation of a Contact Centre : a Local eGovernment Initiative

Abstract : A case study of the implementation of a contact centre (CC) in a Swedish municipality was described and discussed. The implementation wa...

Implementation of a contact Centre in a Swedish Municipality

Published

Implementation of a contact Centre in a Swedish Municipality

Implementation of a contact centre (CC) in a Swedish municipality was analysed and discussed. Interviews were made with 16 respondents in different...

Implementation of "Vision of E-Government 2007" at the County Administration of Sweden

Published

Implementation of "Vision of E-Government 2007" at the County Administration of Sweden

In this article a current interview study is presented and discussed. A vision of E-government was formulated by the County Administration of Swede...

Integration of e-learning outcomes into work processes

Published

Integration of e-learning outcomes into work processes

Three case studies of in-house developed e-learning education in public organizations with different pedagogical approaches are used as a starting...

Internal Digital Divide in Organizations

Published

Internal Digital Divide in Organizations

In this chapter, internal digital divide problems in organizations are identified and discussed. A longitudinal case study focusing on the...

Is videoconference a useful tool for co-ordinated health care planning? : An evaluation study in progress

Published

Is videoconference a useful tool for co-ordinated health care planning? : An evaluation study in progress

In this article, some initial results from an evaluation study of test work in progress with videoconferences for co-ordinated health care planning...

Kompetensstrategier vid införande av kundcenter i kommuner

Published

Kompetensstrategier vid införande av kundcenter i kommuner

Lessons learned from the development of an e-circle for munipalities

Published

Lessons learned from the development of an e-circle for munipalities

A case study is analyzed and lessons learned from the emergence of the Sambruk Academia for Swedish municipalities are discussed. The case study of...

Lessons Learned from the Implementation of Contact Centers in Swedish Municipalities

Published

Lessons Learned from the Implementation of Contact Centers in Swedish Municipalities

Abstract: Two case studies of the implementation of contact centers (CCs) in Swedish municipalities were compared and analyzed. The purpose of the...

MOA - An Evaluation Model for Implementation and Use of IT in Organizations

Published

MOA - An Evaluation Model for Implementation and Use of IT in Organizations

MOA is an evaluation model for implementation of IT in organisations, developed by the author. The model has been used for several evaluation...

MOA-E, An Evaluation Model for CSCW Systems

Published

MOA-E, An Evaluation Model for CSCW Systems

The use of CSCW systems in general involves complex informal communication between any users at different geographical places. An evaluation strate...

MOA-S A Scenario Model for Integrating Work Organization Aspects into the Design Process of CSCW Systems

Published

MOA-S A Scenario Model for Integrating Work Organization Aspects into the Design Process of CSCW Systems

Scenarios using the MOA-S model is proposed as a method for discussion and design of the future work organisation of CSCW systems The CSCW technolo...

Municipal Support of Entrepreneurship and Business Development from an e-government Perspective

Published

Municipal Support of Entrepreneurship and Business Development from an e-government Perspective

This article will contribute to the debate about regional development in peripheral areas by examining the social capital in 14 villages in a Danis...

Municipal Support of Entrepreneurship and Business Development from an e-Government Perspective

Published

Municipal Support of Entrepreneurship and Business Development from an e-Government Perspective

This paper aims to describe and analyze municipal support of entrepreneurship and business development from an e-government perspective. We analyze...

Människa, organisation, ADB-system : Mot en människoorienterad syn på systemutveckling

Published

Människa, organisation, ADB-system : Mot en människoorienterad syn på systemutveckling

The background for this thesis is the author's experience of working as a system analyst during the years 1975-1081. During this period, the system...

Networking and e-government for local development : experiences gained by entrepreneurs in small enterprises in Sweden

Published

Networking and e-government for local development : experiences gained by entrepreneurs in small enterprises in Sweden

This paper aims to analyse experiences gained by entrepreneurs in small enterprises located in a region undergoing structural change, focusing on...

New Organizational Forms can Emerge when CSCW systems are Implemented in the Swedish Social Insurance Board

Published

New Organizational Forms can Emerge when CSCW systems are Implemented in the Swedish Social Insurance Board

The CSCW technology enables a flexible design of the organisation compared with the old technology. New organisation forms emerge that are flexible...

Organisational learning and service quality for health and fitness entrepreneurs

Published

Organisational learning and service quality for health and fitness entrepreneurs

This paper presents a study of learning, entrepreneurship and service quality in the health and fitness sector. The purpose is to outline the...

Professionals and Learning in Organizations

Published

Professionals and Learning in Organizations

Efficient IT-mediated learning processes are crucial for modern knowledge organisations. Two case studies from Swedish public organisations are...

Reflection Meetings as a Method for Learning and Evaluation

Published

Reflection Meetings as a Method for Learning and Evaluation

Reflection meetings were used as a method for learning and evaluation in the project County Academy at the County Administration of Sweden. An...

Social Media Marketing - A Win-win situation?

Published

Social Media Marketing - A Win-win situation?

The use of social media for marketing has been increasingly popular recent years, but still there is a lack of research studies. In this article,...

Social media marketing - An evaluation study in the wellness industry

Published

Social media marketing - An evaluation study in the wellness industry

An evaluation study focusing the use of social media in six Swedish wellness companies is described and analysed. The study is a part of the resear...

Social media marketing in the wellness industry

Published

Social media marketing in the wellness industry

Purpose - The advent of social media is dramatically changing the way marketing communication is conducted. This paper reports a study regarding th...

Social media marketing in the wellness industry

Published

Social media marketing in the wellness industry

The advent of social media is dramatically changing the way marketing communication is conducted. This paper reports a study regarding the use of...

The Electronic Journal of Information Systems Evaluation (EJISE) : ECIME2009 Special

Published

The Electronic Journal of Information Systems Evaluation (EJISE) : ECIME2009 Special

Research projects