FAQ for new students

How does it work with parking?

You get a parking permit by registering your mobile number on My Account.
Please note that the permit takes effect at 08:00 next weekday. Also keep in mind that you need to pay a parking fee. Instructions are signposted in the parking lot.

If all parking spaces are occupied, you can park for free at the Slättbergshallen ice stadium (link to Google Map).

What is the West card?

Do you need access to campus on evenings and weekends? Are you going to open a booked group room or borrow books from our library? You, who study on campus in Trollhättan, need a West card that you use as a pass card and library card. It also works as a print and copy card.

The West Card is personal and you can pick it up at any time during the semester in our Service Center after you have registered for your education and created a student account.

The authorization on the card applies to all group rooms and public computer rooms. The card is activated by holding the card in front of the card reader, entering the code and then holding up the card again. Activation is valid for 12 hours. Stations with card readers are located in several places on campus.

You can pick up the West Card (with identification) in the Service Center.  Read more about the West Card.

What is my PIN for the West Card?

When you as a new student created an account, you chose a four-digit code. This code applies to the West Card. If you have forgotten your code, this can be changed on My Account and confirmed with your University password.

How do I find the schedule?

You can find the schedule in Canvas. You can view individual schedules for a course by pressing "schedule" in the selected course. By tapping calendar in the Canvas app or on the web, you will see all the schedules you have summarized. You can adjust which calendars should be visible. More information about Canvas.

When can I be in the house?

The Opening hours are 07:00 - 23.00 by the West Card. The doors to the main entrance and "Framgången" (at Restaurang Västan) have the same opening hours as the library.

Group rooms?

There are 32 group rooms on campus that students can book for individual and group work. You can book these through schema.hv.se, remember to log in to access the group rooms.

How do I find the premises?

Letters describe where the room is in the building and number which floor. The first digit 2 for example that it is floor 2. Eg. F203 (house F, floor 2, floor 3).

Where is Gregart's student bookstore?

D205, go towards Entrance AIL, go up the spiral staircase to floor 2. Gregarts is then just to the left. Here is literature for courses, as well as used literature.

Where can I eat?

For your own food, there are various student kitchenettes equipped with microwaves and refrigerators. These are located on floors 2 and 4 in the I / J houses. Restaurant Västan and The Central Café serve lunch etc. Read more at Facilities on campus.

Are there lockers I can borrow?

Yes, but the sooner you sign up, the greater the chance of getting a locker. You need to bring your own padlock. Gregart's bookstore sells padlocks. The lockers are emptied in the summer. They are located on floors 2,3,4 in G, H, I, J and in the B-house on the ground floor.

What is Canvas?

Canvas is a digital learning platform that deals with everything needed for a course. Bibliography, Course PM, assignments and schedule. Good to have a habit of often checking Canvas to stay up to date. More information about Canvas and login.

Remember not to print the schedule, as it can be changed which room the lecture will be in.

When do I have the exam?

You will see the date for the exam in your schedule at the start of the course. Registration is made via Ladok for students. When your exam is corrected, it is scanned and you can then see it under My exams.

How does it work to print?

The West Card is used to print and copy.
When printing: select "HVPrint" on the computer when printing, then go to any printer in the building and hold your West Card over the card reader. Then follow the instructions.
When copying: hold your West Card over the card reader, follow the instructions.

If I as a student have special needs, for example a disability, where do I turn?

Read more and find contact information on the page Study with disabilities.

Do I need to have all the books?

Contact the person who is responsible for the course.

I forgot my password, what do I do?

Go to hv.se/student and select "My Account" among Student Tools or go directly to mittkonto.hv.se. Then click on "Can not log in" and follow the instructions.

How do I change my password?

Go to hv.se/student and select "My Account" among Student Tools or go directly to mittkonto.hv.se. Then click on "Edit", then on "Change password" and follow the instructions.

How do I log in to my E-mail?

Login is via Office 365, which you can find under "Tools" on the Student Web. To log in to Office 365, use your username followed by @ student.hv.se.

This can look like this: buba0001@student.hv.se. In the password field, enter your password as usual.

How do I access wireless internet on campus?

As a student, you should use WiFi Eduroam. Eduroam stand is available at the Service Center. Installation guides are available at hv.se/guides. Your phone and computer automatically connect to eduroam once you have installed it. Read more under Wifi -Eduroam.

Private computer

University West does not require or recommend any particular specifications regarding private computers for use in teaching. However, specific courses may have recommendations.
 
Keep in mind that different computer models have different operating systems with varying characteristics. For example, it does not work to install Office365 apps with full functionality on a Chromebook, for this you need a computer with Windows or MacOSX.