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Irene Bernhard

Universitetslektor

Anställd på avdelningen för medier och design.

Forskar inom området samhällsvetenskap, samhällsplanering.


Forskningområde/forskningsintresse

Teknologie doktorsexamen från Kungliga Tekniska Högskolan, Stockholm i ämnet: planering och beslutsanalys med inriktning mot urbana och regionala studier. Titeln på doktorsavhandlingen var: "E-government and E-governance. Local implementation of E-governmnet Policies in Sweden. Jag har också en fil.mag.examen i medie- och kommunikationsvetenskap från Göteborgs universitet.

Mitt forskningsintresse handlar om effekterna och lärandet av införandet av e-förvaltningspolicy (e-government och e-governance) på lokal nivå (kommunal) och effekterna av införandet av kommunala kontaktcentra. Detta inbegriper även införandet av e-tjänster och kommunikationen via digital teknik och nätverk i företag och organisationer med fokus på lokal och regional utveckling.

Undervisning/handledning

Min undervisning rör arbetsintegrerat lärande och i huvudsak e-myndigheten och offentlig förvaltning.

Är biträdande handledare inom forskarutbildningen i informatik med inriktning mot arbetsintegrerat lärande. Under en tioårsperiod (1995-2005) var jag ansvarig lärare för en arbetsintegrerat lärandedel inom medie- och kommunikationsvetenskap (strategisk kommunikation). Har lång erfarenhet av tillämpad organisationskommunikation och arbetsrättsliga frågor.

Nyckelord

E-förvaltning; e-governance, e-government, lokal och regional utveckling, destinationsutveckling, policy entrepreneurs, nätverk, innovation, arbetintegrerat lärande.

Publikationer


Innovation focusing on regional development in a European context : towards a new research agenda

Publicerat

Innovation focusing on regional development in a European context : towards a new research agenda

Abstract : This article presents a review of recent research in order to discuss a new research agenda on the role of innovation, with focus on its...

Networking and e-government for local development : experiences gained by entrepreneurs in small enterprises in Sweden

Publicerat

Networking and e-government for local development : experiences gained by entrepreneurs in small enterprises in Sweden

This paper aims to analyse experiences gained by entrepreneurs in small enterprises located in a region undergoing structural change, focusing on...

Editorial

Publicerat

Editorial

Women Entrepreneurs' Participation in Local Tourism Networks in Sweden : a Pilot Study

Publicerat

Women Entrepreneurs' Participation in Local Tourism Networks in Sweden : a Pilot Study

In tourism contexts entrepreneurship contributes to the ongoing transformation and development of places and regions. In recent decades interest in...

Uddevalla Symposium 2016 : Geography, Open Innovation,Diversity and Entrepreneurship. Revised papers presented at the 19th Uddevalla Symposium, 30 June- 2 July, 2016, London, UK

Publicerat

Uddevalla Symposium 2016 : Geography, Open Innovation,Diversity and Entrepreneurship. Revised papers presented at the 19th Uddevalla Symposium, 30 June- 2 July, 2016, London, UK

A Nordic Perspective on Co‐Operation for Sustainable Destination and Regional Development

Publicerat

A Nordic Perspective on Co‐Operation for Sustainable Destination and Regional Development

This research report contributes to a Nordic perspective on co-operation for sustainable destination- and regional development based on studies...

A Study of Small Enterprises with Focus on Entrepreneurship and E-government in a Regional Development Context

Publicerat

A Study of Small Enterprises with Focus on Entrepreneurship and E-government in a Regional Development Context

This chapter aims to describe and analyze a sample of small enterprises located in a region undergoing structural change with focus on entrepreneur...

Municipal Support of Entrepreneurship and Business Development from an e-government Perspective

Publicerat

Municipal Support of Entrepreneurship and Business Development from an e-government Perspective

This article will contribute to the debate about regional development in peripheral areas by examining the social capital in 14 villages in a Danis...

Municipal Contact Centres : A Slower Approach Towards Sustainable Local Development by E-government

Publicerat

Municipal Contact Centres : A Slower Approach Towards Sustainable Local Development by E-government

It is Swedish government policy to use information and communication technologies to increase sustainability. This has implications for planning an...

Uddevalla Symposium 2015. Regional Development in an International Context. Regional, National, Cross-border and International Factors for Growth and Development : Revised papers presented at the 18th Uddevalla Symposium, 11-13 June, Sönderborg, Denmark

Publicerat

Uddevalla Symposium 2015. Regional Development in an International Context. Regional, National, Cross-border and International Factors for Growth and Development : Revised papers presented at the 18th Uddevalla Symposium, 11-13 June, Sönderborg, Denmark

The Role of Local E-government for Satisfied Citizens : Towards Sustainable Development?

Publicerat

The Role of Local E-government for Satisfied Citizens : Towards Sustainable Development?

The objective of this paper is to study the role of local e-government regarding citizens view of municipality service, information and accessibili...

The Role of Local Destination Management Organizations for Destination Development focusing on E-government and Networks. Case studies from Scandinavia

Publicerat

The Role of Local Destination Management Organizations for Destination Development focusing on E-government and Networks. Case studies from Scandinavia

This article reports on destination development from the perspective of the field of tourism, explored by a descriptive study comparing three local...

Incentives for Inclusive e-Government : The Implementation of Contact Centers in Swedish Municipalities

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Incentives for Inclusive e-Government : The Implementation of Contact Centers in Swedish Municipalities

Innovative Networks and Entrepreneurship : Special Issue: Innovative Networks and Entrepreneurship

Publicerat

Innovative Networks and Entrepreneurship : Special Issue: Innovative Networks and Entrepreneurship

Value Creation of networks and networking for small enterprises and destination development

Publicerat

Value Creation of networks and networking for small enterprises and destination development

Literature recognizes that networks and networking are vital for firm performance and enterprises of all sizes are joining international networks...

Local e-Government in Sweden : Municipal Contact Center implementation with focus on Citizens and Public Administrators

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Local e-Government in Sweden : Municipal Contact Center implementation with focus on Citizens and Public Administrators

The aim of the article is to analyze the implementation of municipal contact centers (CCs) - an e-government initiative on the local level - from t...

Editorial

Publicerat

Editorial

Policy entrepreneurs in networks: implementation of two Swedish municipal contact centres from an actor perspective

Publicerat

Policy entrepreneurs in networks: implementation of two Swedish municipal contact centres from an actor perspective

This study aims to elaborate on the meanings of policy entrepreneursand through the conceptualisation analysing implementation of local...

Uddevalla Symposium 2014. Geography of Growth. The Frequency, Nature and Consequences of Entrepreneurship and Innovation in Regions of Varying Density : Revised papers presented at the 17th Uddevalla Symposium 12-14 June, 2014, Uddevalla, Sweden

Publicerat

Uddevalla Symposium 2014. Geography of Growth. The Frequency, Nature and Consequences of Entrepreneurship and Innovation in Regions of Varying Density : Revised papers presented at the 17th Uddevalla Symposium 12-14 June, 2014, Uddevalla, Sweden

A Study of Small Enterprises with Focus on Entrepreneurship and E-government in a Regional Development Context

Publicerat

A Study of Small Enterprises with Focus on Entrepreneurship and E-government in a Regional Development Context

This paper aims to describe and analyse a sample of small enterprises located in a region undergoing structural change with focus on entrepreneursh...

The Role of Innovation with Focus on its Relevance for Regional Development : A Selected Recent Literature Review

Publicerat

The Role of Innovation with Focus on its Relevance for Regional Development : A Selected Recent Literature Review

The purpose of this paper is to present a review of recent research theories and to draw some conclusions for a new tentative research agenda on th...

E-government and E-governance : local implementation of E-government policies in Sweden

Publicerat

E-government and E-governance : local implementation of E-government policies in Sweden

It is recognized in international research that the public sector has been transformed into a networked, open and more flexible, informal and...

Regional e-governance : Promoting Entrepreneurial Behavior in Public Administration

Publicerat

Regional e-governance : Promoting Entrepreneurial Behavior in Public Administration

Public e-services are technical innovations which enable organizational changes. The basic pre-conditions for e-services in the public sector diffe...

Municipal Support of Entrepreneurship and Business Development from an e-Government Perspective

Publicerat

Municipal Support of Entrepreneurship and Business Development from an e-Government Perspective

This paper aims to describe and analyze municipal support of entrepreneurship and business development from an e-government perspective. We analyze...

Challenging Organizational Issues When Municipal Contact Centers are Implemented in Sweden

Publicerat

Challenging Organizational Issues When Municipal Contact Centers are Implemented in Sweden

Two case studies of the implementation of Contact Centres(CCs) in Swedish municipalities were compared and discussed from anorganizational...

E-government and E-governance - Swedish Case Studies with Focus on the Local level

Publicerat

E-government and E-governance - Swedish Case Studies with Focus on the Local level

The concepts of e-government and e-governance are used interchangeably in most research and there is no single definition of these terms. The...

Uddevalla Symposium 2013. Innovation, High-Growth Entrepreneurship and Regional Development : Revised papers presented at the 16th Uddevalla Symposium 13-15 June, 2013, Kansa City, MO, USA

Publicerat

Uddevalla Symposium 2013. Innovation, High-Growth Entrepreneurship and Regional Development : Revised papers presented at the 16th Uddevalla Symposium 13-15 June, 2013, Kansa City, MO, USA

Lessons Learned from the Implementation of Contact Centers in Swedish Municipalities

Publicerat

Lessons Learned from the Implementation of Contact Centers in Swedish Municipalities

Abstract: Two case studies of the implementation of contact centers (CCs) in Swedish municipalities were compared and analyzed. The purpose of the...

Towards Inclusive E-Government : The Development of Municipal Contact Centers in Sweden

Publicerat

Towards Inclusive E-Government : The Development of Municipal Contact Centers in Sweden

In this chapter, five case studies of the implementation of contact centers in Swedish municipalities are described and discussed with a focus on...

Trust in Secure Public E-services : Translating Policies into Use

Publicerat

Trust in Secure Public E-services : Translating Policies into Use

The emerging information society challenges relations between public agencies and citizens in many ways. Providing e-services on the Internet and...

Entrepreneurs and Policy Networks : A Study of the Implementation of two Swedish Municipal Contact Centers

Publicerat

Entrepreneurs and Policy Networks : A Study of the Implementation of two Swedish Municipal Contact Centers

This paper aims to discuss lessons learned of policy entrepreneurs to analyze how local policy entrepreneurs are acting in setting up local municip...

Uddevalla Symposium 2012: Entrepreneurship and Innovation Networks : Revised papers presented at the 15th Uddevalla Symposium 14-16 June, 2012, Faro, Portugal

Publicerat

Uddevalla Symposium 2012: Entrepreneurship and Innovation Networks : Revised papers presented at the 15th Uddevalla Symposium 14-16 June, 2012, Faro, Portugal

T his research report consists of forty-four revised papers, first presented and discussed at the fifteenth Uddevalla Symposium held at University ...

Implementation of a Contact Centre : a Local eGovernment Initiative

Publicerat

Implementation of a Contact Centre : a Local eGovernment Initiative

Abstract : A case study of the implementation of a contact centre (CC) in a Swedish municipality was described and discussed. The implementation wa...

Trust in Safe Public E-services : Translating Policies into Use

Publicerat

Trust in Safe Public E-services : Translating Policies into Use

The emerging information society challenges relations between public agencies and citizens in many ways. Such relations taking place on the Interne...

Uddevalla Symposium 2010. Innovation and Multidimensional Entrepreneurship - Economic, Social and Academic Aspects : Revised papers presented at the 13th Uddevalla Symposium, 9-22 August 2010, Jönköping, Sweden

Publicerat

Uddevalla Symposium 2010. Innovation and Multidimensional Entrepreneurship - Economic, Social and Academic Aspects : Revised papers presented at the 13th Uddevalla Symposium, 9-22 August 2010, Jönköping, Sweden

This anthology consists of  twenty-five revised papers, first presented at the thirteenth Uddevalla Symposium, August, 19-22, 2010[1], at Jönköping...

Municipal Contact Centers : A Slower Approach towards Sustainable Local Development

Publicerat

Municipal Contact Centers : A Slower Approach towards Sustainable Local Development

The constitutional local autonomy of Swedish municipalities aims to relate democracy and public administration to local distinctiveness. It relies ...

Uddevalla Symposium 2011. Entrepreneurial Knowledge, Technology and Transformation of Regions : Revised papers presented at the 14th Uddevalla Symposium, 16-18 June, 2011, Bergamo, Italy

Publicerat

Uddevalla Symposium 2011. Entrepreneurial Knowledge, Technology and Transformation of Regions : Revised papers presented at the 14th Uddevalla Symposium, 16-18 June, 2011, Bergamo, Italy

This proceedings consists of  thirty-nine revised papers, first presented at the fourteenth Uddevalla Symposium & the Third International Symposium...

Establishment of Customer Centres in the Public Sector in Sweden : the Citizens' Views

Publicerat

Establishment of Customer Centres in the Public Sector in Sweden : the Citizens' Views

Today there is a development in Sweden towards reforming the public sector with the help of information technology (IT). The international name for...

Kompetensstrategier vid införande av kundcenter i kommuner

Publicerat

Kompetensstrategier vid införande av kundcenter i kommuner

En kritisk analys av IT-visioner inom hälsa och kultur

Publicerat

En kritisk analys av IT-visioner inom hälsa och kultur

IT-Supported Work Processes for Contact Services in Swedish Municipalities : The Initial Design Steps

Publicerat

IT-Supported Work Processes for Contact Services in Swedish Municipalities : The Initial Design Steps

A contact service in a municipality is a place where the citizens can apply for processing of their claims concerning municipal jurisdiction....

Evaluation of Customer Centre and e-Services in a Swedish Municipality with Focus on the Citizens' Perspective

Publicerat

Evaluation of Customer Centre and e-Services in a Swedish Municipality with Focus on the Citizens' Perspective

Communication and quality of service to the citizens are considered to be of utmost importance in today’s society. Even though the Swedish...

Public E-servive as an Innovative Organisational Setting for Entrepreneurial Behavior

Publicerat

Public E-servive as an Innovative Organisational Setting for Entrepreneurial Behavior

Public e-services are technical innovations leading to organisational changes. The basic pre-conditions of e-services in the public sector differ i...

Uddevalla Symposium 2009 The Geography of Innovation and Entrepreneurship : Revised papers presented at the 12th Uddevalla Symposium, 11-13 June 2009, Bari, Italy

Publicerat

Uddevalla Symposium 2009 The Geography of Innovation and Entrepreneurship : Revised papers presented at the 12th Uddevalla Symposium, 11-13 June 2009, Bari, Italy

Uddevalla Symposium 2008 : spatial dispersed production and network governance : papers presented at the 11th Uddevalla Symposium, 15-17 May, 2008, Kyoto, Japan

Publicerat

Uddevalla Symposium 2008 : spatial dispersed production and network governance : papers presented at the 11th Uddevalla Symposium, 15-17 May, 2008, Kyoto, Japan

Forskningsprojekt


Bättre kommunal service med IT

Lärande i arbetet på kommunala kontaktcenter

Urban Platsinnovation - centrumutveckling

Syftet med projektet Urban Platsinnovation är att bidra till kunskapsutveckling och spridning om hur centralorter kan utvecklas för att b...

Marifus - turismutveckling runt Trollhätte kanal

Målet med projekt Marifus är att öka turistantalet till Trollhätte kanal, slussområdet och Vänern. Att göra området mer tilltalande och...