In our Microsoft services, of which Office is a part, in addition to login with username and password, we also use multi-factor authentication, MFA. You therefore need to activate MFA. Read about MFA and how to activate it here!
The user name in Microsoft 365 must be followed by @student.hv.se if you are a student, and by @hv.se if you are a staff member. For example: firstname.lastname@example.org or email@example.com. Your password is the same in all our systems.
Email with an inbox of 50 GB storage per user, shared calendars and tools for task management. Attach files up to 18 MB.
Each user get their own storage space in Microsoft OneDrive for Business. Click here for more information about OneDrive for Business. Get started with Onedrive for Business.
Create and edit Word, OneNote, PowerPoint and Excel documents from any web browser.
Office software package for download and installation on your personal computer.
Go to the page about Office software for private computer.
The most common problems when trying to sign in to Office 365 are:
Your email address is constructed as follows: firstname.lastname@example.org. You get an additional number after the name if any other account holder has the same name as you.
You have access to all e-mail addresses of students and staff at the university, by "Search Student or Staff" in "My Account". This means, of course, that your e-mail address is also available to students and staff at the university.
Our spam protection (spam = undesired e-mail) classifies e-mail messages as spam according to certain rules. Thereafter some e-mails will be moved to the Junk Mail folder depending on which of our spam filters is beeing used. Spam will be tagged with either --SPAM-- or ++SPAM++ in the subject-line. If you, despite this, receive spam (junk mail), you handle this on your own, see the guide below.
Please note! It is important that you check the junk mail folder frequently because email can be incorrectly classified as spam.
In addition to the central spam filters, you can also make personal settings for spam.
If you want e-mail coming from a specific e-mail address not to end up in Junkmail / Spam, right-click on the e-mail, in the list of e-mails, and select Junk, Never Block Sender. Then emails from this address do not end up in Junkmail / Spam. (The sender address is added to a Safe Senders list.) E-mails that existed before you made the setting are not affected.
If you want e-mail that comes from a certain e-mail address to end up in Junkmail / Spam, right-click on the e-mail, in the list of e-mails, and select Junk, Block Sender. After selecting this setting, emails from this email address will end up directly in the Junkmail / Spam folder (the sender will be added to a Blocked Sender list). Emails that existed before you made the setting are not affected.
The "Focused Inbox" feature in Outlook causes less important emails to be sorted out and moved to their own tab automatically. This tab is called "Other".
E-mails that are moved to the Other-tab are for example e-mails that you have previously ignored. You can get the system to learn which emails are less important by moving them here manually. Your important e-mails remain in the "Focused" tab.
Please note that important e-mails may end up in "Other" by mistake. Therefore, it is important that you sometimes check this tab and move important e-mails back to "Focused" by right-clicking on the e-mail and chose "Move".
If you do not want any e-mail to be moved to "Other", you can turn this feature off. Do this:
You can read more in Office 365 help.
One year after your last registration on a course with us, your account will be closed. This means that you will no longer be able to access your files, email, OneDrive or Microsoft Office software if you have installed Office 365 ProPlus with your University West license. Remember to copy the data (files, emails and attachments) that you want to save before your account is closed!
Here you will find instructions for all the features and settings of email help.outlook.com
For information on other services in Office 365, please consult support.office.com.
For problems with e-mail you can turn to Servicecenter.