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To log in to Microsoft services

In our Microsoft services, of which Office is a part, in addition to login with username and password, we also use multi-factor authentication, MFA. You therefore need to activate MFA. Read about MFA and how to activate it here!

The user name in Microsoft 365 must be followed by if you are a student, and by if you are a staff member. For example: or Your password is the same in all our systems.

To Office 365    To the student email


More about the different parts of office 365

Email and Calendar - Outlook

Email with an inbox of 50 GB storage per user, shared calendars and tools for task management. Attach files up to 18 MB.

Store Files - OneDrive for Business

Each user get their own storage space in Microsoft OneDrive for Business. Click here for more information about OneDrive for Business. Get started with Onedrive for Business.

Office Web Apps

Create and edit Word, OneNote, PowerPoint and Excel documents from any web browser.

Office 365 - ProPlus (free to download)

Office software package for download and installation on your personal computer.
Go to the page about Office software for private computer.

Login problems?

The most common problems when trying to sign in to Office 365 are:

  1. You receive error message: Error
    Cause: You are already logged in to the same service, but with a different account, such as your personal Hotmail account.
    Solution: Log out of your private Live / Outlook / Hotmail account or use a different web browser for the university e-mail.

  2. You receive error message: There is no such Microsoft-konto.../That Microsoft account does not exist ...
    Cause: You are trying to log in with your email address.
    Solution: Log in with your (e.g.

Your e-mail address

Your email address is constructed as follows: You get an additional number after the name if any other account holder has the same name as you.

Search email addresses

You have access to all e-mail addresses of students and staff at the university, by "Search Student or Staff" in "My Account". This means, of course, that your e-mail address is also available to students and staff at the university.

E-mail - spam protection

Our spam protection (spam = undesired e-mail) classifies e-mail messages as spam according to certain rules. Thereafter some e-mails will be moved to the Junk Mail folder depending on which of our spam filters is beeing used. Spam will be tagged with either --SPAM-- or ++SPAM++ in the subject-line. If you, despite this, receive spam (junk mail), you handle this on your own, see the guide below.

Please note! It is important that you check the junk mail folder frequently because email can be incorrectly classified as spam.

Manage spam on your own

In addition to the central spam filters, you can also make personal settings for spam.

If you want e-mail coming from a specific e-mail address not to end up in Junkmail / Spam, right-click on the e-mail, in the list of e-mails, and select Junk, Never Block Sender. Then emails from this address do not end up in Junkmail / Spam. (The sender address is added to a Safe Senders list.) E-mails that existed before you made the setting are not affected.

If you want e-mail that comes from a certain e-mail address to end up in Junkmail / Spam, right-click on the e-mail, in the list of e-mails, and select Junk, Block Sender. After selecting this setting, emails from this email address will end up directly in the Junkmail / Spam folder (the sender will be added to a Blocked Sender list). Emails that existed before you made the setting are not affected.

Focused inbox

Less important email is automatically moved to a separate tab!

The "Focused Inbox" feature in Outlook causes less important emails to be sorted out and moved to their own tab automatically. This tab is called "Other".

How does it work?

E-mails that are moved to the Other-tab are for example e-mails that you have previously ignored. You can get the system to learn which emails are less important by moving them here manually. Your important e-mails remain in the "Focused" tab.

Please note that important e-mails may end up in "Other" by mistake. Therefore, it is important that you sometimes check this tab and move important e-mails back to "Focused" by right-clicking on the e-mail and chose "Move".

You can turn off Focused Inbox

If you do not want any e-mail to be moved to "Other", you can turn this feature off. Do this:

  1. Log into Office 365. Go to Outlook.
  2. Go to Settings (the cogwheel).
  3. Click the slider at Focused Inbox.

You can read more in Office 365 help.

Account closing

One year after your last registration on a course with us, your account will be closed. This means that you will no longer be able to access your files, email, OneDrive or Microsoft Office software if you have installed Office 365 ProPlus with your University West license. Remember to copy the data (files, emails and attachments) that you want to save before your account is closed!


Here you will find instructions for all the features and settings of email

For information on other services in Office 365, please consult
For problems with e-mail you can turn to Servicecenter.