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The report describes how complies with the law on accessibility to digital public service. It also describes known accessibility issues and how you can report deficiencies to us so that we can remedy them. We work continuously to ensure that the website meets the legal requirements.

How accessible is the website?

We are aware that at present we have not succeeded in meeting all the requirements for accessibility to digital public service. We try to solve the problems and make sure you get the digital service you are entitled to.

Ongoing testing and maintenance

The website is tested against WCAG 2.1 with the help of the web analysis tool Siteimprove, so that our editors and system developers can catch accessibility problems when incorrect pages are published.

What can you do if you can not use parts of the site?

If you need content from that is not available to you, but which is exempt from the scope of the law as described below, you can report the shortcomings so that we know that the problem exists.

You can contact us as follows:

  • Form: Report deficiencies in availability
  • Email:
  • Phone: 0520 - 22 30 00

The response time is about 3 days.

Report deficiencies in website accessibility

We are constantly striving to improve the accessibility of the website. If you discover problems that are not described on this page, or if you believe that we do not meet the requirements of the law, let us know so that we know that the problem exists.


The Agency for Digital Government (DIGG) is responsible for supervising the Act on Accessibility to Digital Public Services. If you are not satisfied with how we handle your comments, you can contact the Agency for Digital Government (DIGG) and report it.

Technical information about the accessibility of the website

This website is partially compliant with the Digital Public Service Accessibility Act, due to the shortcomings described below. This website is highly compliant with level AA of the standard Web Content Accessibility Guidelines version 2.1 (WCAG)

Content that is not accessible

We are currently aware that we have not been able to meet all the criteria of WCAG on the following sections of the website:


  • There are documents that are not accessibility-adapted. These are updated and replaced gradually in an ongoing systematic work. In cases where it works, certain documents are converted into digital forms. We also work with adapting our word templates and train administrators in how to adapt documents to accessibility.

  • We have some systems that automatically generate pdf files (syllabys and training plans) that are not fully accessible. As systems are upgraded and replaced, this will be secured.


  • Our introductory films for new students are currently not visually interpreted.
  • With regard to pedagogically filmed material, we have developed guidelines and decisions to adapt our material. We have signed an agreement with Reach for Kaltura (HV-play) which we use for our educational material.

Available code

  • Parts of the websites do not comply with the accessibility principles when it comes to available code, for example. We work continuously to fix these problems. For instance:
    - Empty headers
    - Built-in frames (iframes) lack text options.

Navigation and structure

  • There is no sitemap to navigate the site

Under investigation

  • There are some systems acquired (for example, the vacancy service) for the website that do not follow the accessibility principles.

  • Some pages may fail to present the content in a meaningful order to everyone. Testing of the reading order with speech synthesis equipment via our Team Funka (support measures for students with disabilities).
  • Some links are not clear and are used for several different destinations.
  • Some pages lack text on buttons that do not match machine-readable labels.
  • Today, increasing the spacing between the lines of a web page does not work.

Unreasonably burdensome adjustment

University West invokes exceptions for unreasonably burdensome adaptation in accordance with section 12 of the Act on Accessibility to Digital Public Services for the content below.


  • Many of our systems create documents that are not fully accessible. It will take a lot of work to fix all the documents and we will not have time to do everything before 23 September 2020.

  • Automatically generated pdf files (course plans and study plans) from the education database Course info. Developing a function that creates accessible pdf files would require extensive resources from University West. A new version of Course Info is also under development. Anyone in need of adapted course or training plans can contact for help.

How have we tested the website?

We have done a self-assessment (internal testing and expertise) of and with the help of the web analysis tool Siteimprove.

Our ambition is to have remedied all known technical accessibility problems and to continuously work with editorially controlled accessibility.

This statement was updated 2023-02-22.